{"id":411,"date":"2025-02-03T13:19:20","date_gmt":"2025-02-03T12:19:20","guid":{"rendered":"https:\/\/gameservercentral.eu\/?page_id=411"},"modified":"2025-09-09T19:08:30","modified_gmt":"2025-09-09T17:08:30","slug":"kundenbetreuung","status":"publish","type":"page","link":"https:\/\/gameservercentral.eu\/de\/customer-support\/","title":{"rendered":"Support"},"content":{"rendered":"\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-29a8626f wp-block-group-is-layout-constrained\" style=\"padding-top:0;padding-right:var(--wp--preset--spacing--20);padding-bottom:0;padding-left:var(--wp--preset--spacing--20)\">\n<p>Welcome to the GameServerCentral Customer Support page! We&#8217;re here to help you with any questions or issues you may have. Our goal is to ensure you have the best possible experience with our services.<\/p>\n\n\n\n<p class=\"has-text-align-left\">Before creating a support ticket, we encourage you to explore our <strong><a href=\"https:\/\/gameservercentral.eu\/knowledge-base\/\" title=\"Knowledge Base\">Knowledge Base<\/a><\/strong>, which contains a wide range of help articles and guides. You might find the answers you&#8217;re looking for right there!<\/p>\n\n\n\n<p class=\"has-text-align-left\">Our Knowledge Base covers various topics, including:<\/p>\n\n\n\n<div\n\tclass=\"betterdocs-category-box-wrapper betterdocs-blocks-grid betterdocs-box-default betterdocs-blocks betterdocs-categorybox-p4spi5y\">\n\t<div\n\t\tclass=\"betterdocs-category-box-inner-wrapper layout-flex layout-1 betterdocs-column-3 betterdocs-column-tablet-2 betterdocs-column-mobile-1\" style=\"\" data-column_desktop=\"3\" data-column_tab=\"2\" data-column_mobile=\"1\">\n\t\t\n<a\n\thref=\"https:\/\/gameservercentral.eu\/de\/knowledge-base-category\/satisfactory\/\" data-id=\"41\" class=\"betterdocs-single-category-wrapper category-box default\">\n\t<div class=\"betterdocs-single-category-inner\">\n\t\t\n<div class=\"betterdocs-category-header\">\n\t<div class=\"betterdocs-category-header-inner\">\n\t\t\n<div class=\"betterdocs-category-icon\">\n\t<img decoding=\"async\" alt=\"betterdocs-category-icon\" class=\"betterdocs-category-icon-img\" src=\"https:\/\/gameservercentral.eu\/wp-content\/plugins\/betterdocs\/assets\/admin\/images\/betterdocs-cat-icon.svg?v=4.3.10\" \/><\/div>\n<h2 class=\"betterdocs-category-title\">Satisfactory Dedicated Server<\/h2>\n<div data-count=\"5\" class=\"betterdocs-category-items-counts\">\n\t<span>\n\t\t 5 Docs\t<\/span>\n<\/div>\n\t<\/div>\n<\/div>\n\t<\/div>\n<\/a>\n\n<a\n\thref=\"https:\/\/gameservercentral.eu\/de\/knowledge-base-category\/barotrauma\/\" data-id=\"63\" class=\"betterdocs-single-category-wrapper category-box default\">\n\t<div class=\"betterdocs-single-category-inner\">\n\t\t\n<div class=\"betterdocs-category-header\">\n\t<div class=\"betterdocs-category-header-inner\">\n\t\t\n<div class=\"betterdocs-category-icon\">\n\t<img decoding=\"async\" alt=\"\" class=\"betterdocs-category-icon-img\" src=\"https:\/\/gameservercentral.eu\/wp-content\/uploads\/2025\/10\/gsc-barotrauma-150x150.png\"><\/div>\n<h2 class=\"betterdocs-category-title\">Barotrauma Dedicated Server<\/h2>\n<div data-count=\"1\" class=\"betterdocs-category-items-counts\">\n\t<span>\n\t\t 1 Doc\t<\/span>\n<\/div>\n\t<\/div>\n<\/div>\n\t<\/div>\n<\/a>\n\n<a\n\thref=\"https:\/\/gameservercentral.eu\/de\/knowledge-base-category\/controlpanel\/\" data-id=\"36\" class=\"betterdocs-single-category-wrapper category-box default\">\n\t<div class=\"betterdocs-single-category-inner\">\n\t\t\n<div class=\"betterdocs-category-header\">\n\t<div class=\"betterdocs-category-header-inner\">\n\t\t\n<div class=\"betterdocs-category-icon\">\n\t<img decoding=\"async\" alt=\"betterdocs-category-icon\" class=\"betterdocs-category-icon-img\" src=\"https:\/\/gameservercentral.eu\/wp-content\/plugins\/betterdocs\/assets\/admin\/images\/betterdocs-cat-icon.svg?v=4.3.10\" \/><\/div>\n<h2 class=\"betterdocs-category-title\">Controlpanel<\/h2>\n<div data-count=\"2\" class=\"betterdocs-category-items-counts\">\n\t<span>\n\t\t 2 Docs\t<\/span>\n<\/div>\n\t<\/div>\n<\/div>\n\t<\/div>\n<\/a>\n\n<a\n\thref=\"https:\/\/gameservercentral.eu\/de\/knowledge-base-category\/orders-billing\/\" data-id=\"39\" class=\"betterdocs-single-category-wrapper category-box default\">\n\t<div class=\"betterdocs-single-category-inner\">\n\t\t\n<div class=\"betterdocs-category-header\">\n\t<div class=\"betterdocs-category-header-inner\">\n\t\t\n<div class=\"betterdocs-category-icon\">\n\t<img decoding=\"async\" alt=\"betterdocs-category-icon\" class=\"betterdocs-category-icon-img\" src=\"https:\/\/gameservercentral.eu\/wp-content\/plugins\/betterdocs\/assets\/admin\/images\/betterdocs-cat-icon.svg?v=4.3.10\" \/><\/div>\n<h2 class=\"betterdocs-category-title\">Orders &amp; Billing<\/h2>\n<div data-count=\"2\" class=\"betterdocs-category-items-counts\">\n\t<span>\n\t\t 2 Docs\t<\/span>\n<\/div>\n\t<\/div>\n<\/div>\n\t<\/div>\n<\/a>\n\t<\/div>\n\t\t<div class=\"clearfix\"><\/div>\n\t<\/div>\n<\/div>\n\n\n<div class=\"betterdocs-blocks betterdocs-feedback-form-fhce0iu feedback-form\">\n\t<a\n\t\tclass=\"feedback-form-link\" href=\"#betterdocs-form-modal\" name=\"betterdocs-form-modal\">\n\t\t\t<span class=\"feedback-form-icon\">\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"32px\" viewBox=\"0 0 64 64\">\n\t\t\t\t\t\t<linearGradient id=\"zWPy7gPuySZ8fg4Y3QF24a\" x1=\"26\" x2=\"26\" y1=\"630.833\" y2=\"619.332\"\n\t\t\t\t\t\t\tgradientTransform=\"matrix(1 0 0 -1 0 654)\" gradientUnits=\"userSpaceOnUse\"\n\t\t\t\t\t\t\tspreadMethod=\"reflect\">\n\t\t\t\t\t\t\t<stop offset=\"0\" stop-color=\"#6dc7ff\"><\/stop>\n\t\t\t\t\t\t\t<stop offset=\"1\" stop-color=\"#e6abff\"><\/stop>\n\t\t\t\t\t\t<\/linearGradient>\n\t\t\t\t\t\t<path fill=\"url(#zWPy7gPuySZ8fg4Y3QF24a)\"\n\t\t\t\t\t\t\td=\"M15.082,25.762l9.625,8.141c0.746,0.633,1.84,0.633,2.59,0l9.621-8.141 C37.629,25.16,37.203,24,36.27,24H15.73C14.797,24,14.371,25.16,15.082,25.762z\">\n\t\t\t\t\t\t<\/path>\n\t\t\t\t\t\t<linearGradient id=\"zWPy7gPuySZ8fg4Y3QF24b\" x1=\"26\" x2=\"26\" y1=\"647.5\" y2=\"596.439\"\n\t\t\t\t\t\t\tgradientTransform=\"matrix(1 0 0 -1 0 654)\" gradientUnits=\"userSpaceOnUse\"\n\t\t\t\t\t\t\tspreadMethod=\"reflect\">\n\t\t\t\t\t\t\t<stop offset=\"0\" stop-color=\"#1a6dff\"><\/stop>\n\t\t\t\t\t\t\t<stop offset=\"1\" stop-color=\"#c822ff\"><\/stop>\n\t\t\t\t\t\t<\/linearGradient>\n\t\t\t\t\t\t<path fill=\"url(#zWPy7gPuySZ8fg4Y3QF24b)\" d=\"M18,49h16v2H18V49z\"><\/path>\n\t\t\t\t\t\t<linearGradient id=\"zWPy7gPuySZ8fg4Y3QF24c\" x1=\"32\" x2=\"32\" y1=\"8.915\" y2=\"55.387\"\n\t\t\t\t\t\t\tgradientUnits=\"userSpaceOnUse\" spreadMethod=\"reflect\">\n\t\t\t\t\t\t\t<stop offset=\"0\" stop-color=\"#1a6dff\"><\/stop>\n\t\t\t\t\t\t\t<stop offset=\"1\" stop-color=\"#c822ff\"><\/stop>\n\t\t\t\t\t\t<\/linearGradient>\n\t\t\t\t\t\t<path fill=\"url(#zWPy7gPuySZ8fg4Y3QF24c)\"\n\t\t\t\t\t\t\td=\"M48,9c-6.134,0-11.277,4.276-12.637,10H8c-2.758,0-5,2.242-5,5v26c0,2.758,2.242,5,5,5h36 c2.758,0,5-2.242,5-5V35h2v-2h-3c-6.066,0-11-4.934-11-11s4.934-11,11-11s11,4.934,11,11v3c0,1.102-0.898,2-2,2s-2-0.898-2-2v-3 c0-3.859-3.141-7-7-7s-7,3.141-7,7s3.141,7,7,7c2.125,0,4.027-0.953,5.312-2.453C53.918,27.984,55.344,29,57,29c2.207,0,4-1.793,4-4 v-3C61,14.832,55.168,9,48,9z M5,24.109L17.086,34L5,43.891V24.109z M47,50c0,1.652-1.348,3-3,3H8c-1.652,0-3-1.348-3-3v-3.527 l13.668-11.18l4.168,3.41c0.914,0.75,2.039,1.125,3.164,1.125s2.25-0.375,3.164-1.125l4.172-3.41L47,46.473V50z M47,34.949v8.941 L34.914,34l3.618-3.12C40.691,33.18,43.668,34.694,47,34.949z M37.264,29.317l-9.365,7.835c-1.102,0.902-2.699,0.902-3.801,0 L5.699,22.098C6.25,21.434,7.07,21,8,21h27.051C35.025,21.331,35,21.662,35,22C35,24.712,35.837,27.231,37.264,29.317z M48,27 c-2.758,0-5-2.242-5-5s2.242-5,5-5s5,2.242,5,5S50.758,27,48,27z\">\n\t\t\t\t\t\t<\/path>\n\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tNot finding what you are looking for? Help us getting better by providing feedback.\t\t<\/a>\n\n\t<div id=\"betterdocs-form-modal\" class=\"betterdocs-modalwindow betterdocs-feedback-form-fhce0iu\">\n\t\t<div class=\"modal-inner\">\n\t\t\t<div class=\"modal-content\">\n\t\t\t\t<a href=\"#\" class=\"close\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" width=\"16px\" viewBox=\"0 0 50 50\" version=\"1.1\"><g id=\"surface1\"><path style=\" \" d=\"M 9.15625 6.3125 L 6.3125 9.15625 L 22.15625 25 L 6.21875 40.96875 L 9.03125 43.78125 L 25 27.84375 L 40.9375 43.78125 L 43.78125 40.9375 L 27.84375 25 L 43.6875 9.15625 L 40.84375 6.3125 L 25 22.15625 Z \"><\/path><\/g><\/svg><\/a>\n\t\t\t\t<h2 class=\"feedback-form-title\">What is missing?<\/h2><div class=\"modal-content-inner\"><!-- shortcode --><div class=\"form-wrapper\">\n\t<div class=\"response\"><\/div>\n\t<form id=\"betterdocs-feedback-form\" class=\"betterdocs-feedback-form\" action=\"\" method=\"post\">\n\t\t<p>\n\t\t\t<label for=\"message_name\" class=\"form-name\">\n\t\t\t\tName: <span>*<\/span> <br>\n\t\t\t\t<input type=\"text\" id=\"message_name\" name=\"message_name\" aria-label=\"Name\" value=\"\" \/>\n\t\t\t<\/label>\n\t\t<\/p>\n\t\t<p>\n\t\t\t<label for=\"message_email\" class=\"form-email\">\n\t\t\t\tEmail: <span>*<\/span> <br>\n\t\t\t\t<input type=\"text\" id=\"message_email\" name=\"message_email\" aria-label=\"Email\" value=\"\" \/>\n\t\t\t<\/label>\n\t\t<\/p>\n\t\t<p>\n\t\t\t<label for=\"message_text\" class=\"form-message\">\n\t\t\t\tMessage: <span>*<\/span> <br>\n\t\t\t\t<textarea type=\"text\" id=\"message_text\" aria-label=\"Message\" name=\"message_text\"><\/textarea>\n\t\t\t<\/label>\n\t\t<\/p>\n\t\t<div class=\"feedback-from-button\">\n\t\t\t<input type=\"hidden\" name=\"submitted\" value=\"1\">\n\t\t\t<input\n\t\t\t\ttype=\"submit\" name=\"submit\" class=\"button\" aria-label=\"Submit\" id=\"feedback_form_submit_btn\"\n\t\t\t\tvalue=\"Submit\"\n\t\t\t\/>\n\t\t<\/div>\n\t<\/form>\n<\/div><!-- shortcode end --><\/div>\t\t\t<\/div>\n\n\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n\n<p>If you need assistance,  please use the form below to create a support ticket. Our support team will get back to you as soon as possible to resolve your issue.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Create a Support Ticket<\/h3>\n\n\n\n<p><\/p>\n\n\n\t\t\t<div id=\"wpsc-container\" style=\"display:none;\">\n\t\t\t\t<div class=\"wpsc-shortcode-container\" style=\"border: none !important;\">\n\t\t\t\t\t\t\t\t<div class=\"wpsc-auth-container\">\n\t\t\t\t<div class=\"auth-inner-container\">\n\t\t\t\t\t<h2>Bitte melden Sie sich an<\/h2>\n\t\t\t\t\t<form onsubmit=\"return false;\" class=\"wpsc-login wpsc-default-login\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t<input type=\"text\" name=\"username\" placeholder=\"Benutzername\/E-Mail-Adresse\" autocomplete=\"off\"\/>\n\t\t\t\t\t\t\t<input type=\"password\" name=\"password\" placeholder=\"Passwort\"\/>\n\t\t\t\t\t\t\t<div class=\"checkbox-container remember-me\">\n\t\t\t\t\t\t\t\t<input id=\"wpsc-remember-me\" type=\"checkbox\" name=\"remember_me\" value=\"1\"\/>\n\t\t\t\t\t\t\t\t<label for=\"wpsc-remember-me\">Daten speichern<\/label>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<button class=\"wpsc-button normal primary\" onclick=\"wpsc_submit_login_form(this)\">Anmelden<\/button>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"action\" value=\"wpsc_default_login\"\/>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"_ajax_nonce\" value=\"6c5473061f\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/form>\n\n\t\t\t\t\t<div class=\"auth-links\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"wpsc-link wpsc-forgot-password\" href=\"https:\/\/gameservercentral.eu\/de\/account\/lost-password\/\">Passwort vergessen?<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"wpsc-link wpsc-otp-open-ticket\" href=\"https:\/\/gameservercentral.eu\/de\/customer-support\/tickets\/\">Bestehendes Ticket mit einem einmaligen Passwort \u00f6ffnen<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<script>\n\t\t\t\t\t\/**\n\t\t\t\t\t * Submit default login form\n\t\t\t\t\t *\/\n\t\t\t\t\tfunction wpsc_submit_login_form(el) {\n\n\t\t\t\t\t\tvar dataform = new FormData(jQuery(el).closest('form')[0]);\n\t\t\t\t\t\tvar username = dataform.get('username').trim();\n\t\t\t\t\t\tvar password = dataform.get('password').trim();\n\t\t\t\t\t\tif (!username || !password) {\n\t\t\t\t\t\t\talert(supportcandy.translations.req_fields_missing);\n\t\t\t\t\t\t\treturn;\n\t\t\t\t\t\t}\n\t\t\t\t\t\t\n\t\t\t\t\t\t\twpsc_post_login_form(el, dataform);\n\t\t\t\t\t\t\t\t\t\t\t\t}\n\n\t\t\t\t\t\/**\n\t\t\t\t\t * Submit login form\n\t\t\t\t\t *\/\n\t\t\t\t\tfunction wpsc_post_login_form(el, dataform) {\n\n\t\t\t\t\t\tjQuery(el).text(supportcandy.translations.please_wait);\n\t\t\t\t\t\tjQuery.ajax({\n\t\t\t\t\t\t\turl: supportcandy.ajax_url,\n\t\t\t\t\t\t\ttype: 'POST',\n\t\t\t\t\t\t\tdata: dataform,\n\t\t\t\t\t\t\tprocessData: false,\n\t\t\t\t\t\t\tcontentType: false\n\t\t\t\t\t\t}).done(function (response) {\n\t\t\t\t\t\t\tif (response.success) {\n\t\t\t\t\t\t\t\twindow.location.reload();\n\t\t\t\t\t\t\t\treturn;\n\t\t\t\t\t\t\t}\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\tif (response.data) {\n\t\t\t\t\t\t\t\tif (typeof response.data === 'string') {\n\t\t\t\t\t\t\t\t\tmessage = response.data;\n\t\t\t\t\t\t\t\t} else if (response.data.message) {\n\t\t\t\t\t\t\t\t\tmessage = response.data.message;\n\t\t\t\t\t\t\t\t}\n\t\t\t\t\t\t\t}\n\t\t\t\t\t\t\talert(message);\n\t\t\t\t\t\t}).fail(function (xhr, status, error) {\n\t\t\t\t\t\t\tlet message = supportcandy.translations.something_wrong;\n\n\t\t\t\t\t\t\t\/\/ Handle WP JSON errors (401, 403, 400)\n\t\t\t\t\t\t\tif (xhr.responseJSON && xhr.responseJSON.data) {\n\t\t\t\t\t\t\t\tif (typeof xhr.responseJSON.data === 'string') {\n\t\t\t\t\t\t\t\t\tmessage = xhr.responseJSON.data;\n\t\t\t\t\t\t\t\t} else if (xhr.responseJSON.data.message) {\n\t\t\t\t\t\t\t\t\tmessage = xhr.responseJSON.data.message;\n\t\t\t\t\t\t\t\t}\n\t\t\t\t\t\t\t}\n\n\t\t\t\t\t\t\talert(message);\n\t\t\t\t\t\t}).always(function () {\n\t\t\t\t\t\t\twindow.location.reload();\n\t\t\t\t\t\t});\n\t\t\t\t\t}\n\n\t\t\t\t\t\/**\n\t\t\t\t\t * Custom login\n\t\t\t\t\t *\/\n\t\t\t\t\tfunction wpsc_custom_login(el, url) {\n\n\t\t\t\t\t\tjQuery(el).text(supportcandy.translations.please_wait);\n\t\t\t\t\t\twindow.location.href = url;\n\t\t\t\t\t}\n\n\t\t\t\t\t\/**\n\t\t\t\t\t * Get default registration page\n\t\t\t\t\t *\/\n\t\t\t\t\tfunction wpsc_get_default_registration() {\n\n\t\t\t\t\t\tjQuery('.auth-inner-container').html(supportcandy.loader_html);\n\t\t\t\t\t\tvar data = { action: 'wpsc_get_default_registration' };\n\t\t\t\t\t\tjQuery.post(supportcandy.ajax_url, data, function (response) {\n\t\t\t\t\t\t\tjQuery('.auth-inner-container').html(response);\n\t\t\t\t\t\t});\n\t\t\t\t\t}\n\n\t\t\t\t\t\/**\n\t\t\t\t\t * Set default registration form\n\t\t\t\t\t *\/\n\t\t\t\t\tfunction wpsc_set_default_registration(el) {\n\n\t\t\t\t\t\tvar dataform = new FormData(jQuery(el).closest('form')[0]);\n\t\t\t\t\t\tvar firstname = dataform.get('firstname').trim();\n\t\t\t\t\t\tvar lastname = dataform.get('lastname').trim();\n\t\t\t\t\t\tvar username = dataform.get('username').trim();\n\t\t\t\t\t\tvar email_address = dataform.get('email_address').trim();\n\t\t\t\t\t\tvar password = dataform.get('password').trim();\n\t\t\t\t\t\tvar confirm_password = dataform.get('confirm_password').trim();\n\t\t\t\t\t\tvar isUsername = dataform.get('is_username').trim();\n\t\t\t\t\t\tvar isEmail = dataform.get('is_email').trim();\n\n\t\t\t\t\t\t\t\t\t\t\t\t\tvar tandcCheckbox = dataform.get('wpsc-tandc-reg-user');\n\t\t\t\t\t\t\tif ( ! tandcCheckbox ){\n\t\t\t\t\t\t\t\talert(supportcandy.translations.req_term_cond);\n\t\t\t\t\t\t\t\treturn;\n\t\t\t\t\t\t\t}\n\t\t\t\t\t\t\t\n\t\t\t\t\t\tif (!firstname || !lastname || !username || !email_address || !password || !confirm_password) {\n\t\t\t\t\t\t\talert(supportcandy.translations.req_fields_missing);\n\t\t\t\t\t\t\treturn;\n\t\t\t\t\t\t}\n\n\t\t\t\t\t\tif (!validateEmail(email_address)) {\n\t\t\t\t\t\t\talert(supportcandy.translations.incorrect_email);\n\t\t\t\t\t\t\treturn;\n\t\t\t\t\t\t}\n\n\t\t\t\t\t\tif (isUsername != 1) {\n\t\t\t\t\t\t\talert(supportcandy.translations.unsername_unavailable);\n\t\t\t\t\t\t\treturn;\n\t\t\t\t\t\t}\n\n\t\t\t\t\t\tif (isEmail != 1) {\n\t\t\t\t\t\t\talert(supportcandy.translations.email_unavailable);\n\t\t\t\t\t\t\treturn;\n\t\t\t\t\t\t}\n\n\t\t\t\t\t\tif (password !== confirm_password) {\n\t\t\t\t\t\t\talert(supportcandy.translations.incorrect_password);\n\t\t\t\t\t\t\treturn;\n\t\t\t\t\t\t}\n\n\t\t\t\t\t\t\n\t\t\t\t\t\t\twpsc_authenticate_registration(el, dataform);\n\t\t\t\t\t\t\t\t\t\t\t\t}\n\n\t\t\t\t\t\/**\n\t\t\t\t\t * Post registration form\n\t\t\t\t\t *\/\n\t\t\t\t\tfunction wpsc_authenticate_registration(el, dataform) {\n\n\t\t\t\t\t\tjQuery('.auth-inner-container').html(supportcandy.loader_html);\n\t\t\t\t\t\tjQuery.ajax({\n\t\t\t\t\t\t\turl: supportcandy.ajax_url,\n\t\t\t\t\t\t\ttype: 'POST',\n\t\t\t\t\t\t\tdata: dataform,\n\t\t\t\t\t\t\tprocessData: false,\n\t\t\t\t\t\t\tcontentType: false\n\t\t\t\t\t\t}).done(function (res) {\n\t\t\t\t\t\t\tif (typeof(res) == \"object\") {\n\t\t\t\t\t\t\t\talert(supportcandy.translations.something_wrong);\n\t\t\t\t\t\t\t\twpsc_get_default_registration();\n\t\t\t\t\t\t\t} else {\n\t\t\t\t\t\t\t\tjQuery('.auth-inner-container').html(res);\n\t\t\t\t\t\t\t}\n\t\t\t\t\t\t}).fail(function (res) {\n\t\t\t\t\t\t\talert(supportcandy.translations.something_wrong);\n\t\t\t\t\t\t\twindow.location.reload();\n\t\t\t\t\t\t});\n\t\t\t\t\t}\n\n\t\t\t\t\t\/**\n\t\t\t\t\t * Register user\n\t\t\t\t\t *\/\n\t\t\t\t\tfunction wpsc_confirm_registration(el) {\n\n\t\t\t\t\t\tjQuery('.auth-inner-container').html(supportcandy.loader_html);\n\t\t\t\t\t\tvar dataform = new FormData(jQuery(el).closest('form')[0]);\n\t\t\t\t\t\tjQuery.ajax({\n\t\t\t\t\t\t\turl: supportcandy.ajax_url,\n\t\t\t\t\t\t\ttype: 'POST',\n\t\t\t\t\t\t\tdata: dataform,\n\t\t\t\t\t\t\tprocessData: false,\n\t\t\t\t\t\t\tcontentType: false\n\t\t\t\t\t\t}).done(function (res) {\n\t\t\t\t\t\t\tif (res.isSuccess == 1) {\n\t\t\t\t\t\t\t\twindow.location.reload();\n\t\t\t\t\t\t\t} else {\n\t\t\t\t\t\t\t\talert(supportcandy.translations.something_wrong);\n\t\t\t\t\t\t\t\twpsc_get_default_registration();\n\t\t\t\t\t\t\t}\n\t\t\t\t\t\t});\n\t\t\t\t\t}\n\n\t\t\t\t\t\/**\n\t\t\t\t\t * Get guest otp login screen\n\t\t\t\t\t *\n\t\t\t\t\t * @return void\n\t\t\t\t\t *\/\n\t\t\t\t\tfunction wpsc_get_guest_sign_in() {\n\n\t\t\t\t\t\tjQuery('.auth-inner-container').html(supportcandy.loader_html);\n\t\t\t\t\t\tvar data = { action: 'wpsc_get_guest_sign_in' };\n\t\t\t\t\t\tjQuery.post(supportcandy.ajax_url, data, function (res) {\n\t\t\t\t\t\t\tif (typeof(res) == \"object\") {\n\t\t\t\t\t\t\t\talert(supportcandy.translations.something_wrong);\n\t\t\t\t\t\t\t\twindow.location.reload();\n\t\t\t\t\t\t\t} else {\n\t\t\t\t\t\t\t\tjQuery('.auth-inner-container').html(res);\n\t\t\t\t\t\t\t}\n\t\t\t\t\t\t});\n\t\t\t\t\t}\n\n\t\t\t\t\t\/**\n\t\t\t\t\t * Send login OTP\n\t\t\t\t\t *\n\t\t\t\t\t * @return void\n\t\t\t\t\t *\/\n\t\t\t\t\tfunction wpsc_authenticate_guest_login(el) {\n\n\t\t\t\t\t\tvar dataform = new FormData(jQuery(el).closest('form')[0]);\n\n\t\t\t\t\t\tvar email_address = dataform.get('email_address').trim();\n\t\t\t\t\t\tif ( ! email_address ) {\n\t\t\t\t\t\t\talert(supportcandy.translations.req_fields_missing);\n\t\t\t\t\t\t\treturn;\n\t\t\t\t\t\t}\n\n\t\t\t\t\t\tif (!validateEmail(email_address)) {\n\t\t\t\t\t\t\talert(supportcandy.translations.incorrect_email);\n\t\t\t\t\t\t\treturn;\n\t\t\t\t\t\t}\n\n\t\t\t\t\t\tjQuery(el).text(supportcandy.translations.please_wait);\n\t\t\t\t\t\tjQuery.ajax({\n\t\t\t\t\t\t\turl: supportcandy.ajax_url,\n\t\t\t\t\t\t\ttype: 'POST',\n\t\t\t\t\t\t\tdata: dataform,\n\t\t\t\t\t\t\tprocessData: false,\n\t\t\t\t\t\t\tcontentType: false\n\t\t\t\t\t\t}).done(function (res) {\n\t\t\t\t\t\t\tif (typeof(res) == \"object\") {\n\t\t\t\t\t\t\t\talert(supportcandy.translations.something_wrong);\n\t\t\t\t\t\t\t\twpsc_get_guest_sign_in();\n\t\t\t\t\t\t\t} else {\n\t\t\t\t\t\t\t\tjQuery('.auth-inner-container').html(res);\n\t\t\t\t\t\t\t}\n\t\t\t\t\t\t}).fail(function (res) {\n\t\t\t\t\t\t\talert(supportcandy.translations.something_wrong);\n\t\t\t\t\t\t\twindow.location.reload();\n\t\t\t\t\t\t});\n\t\t\t\t\t}\n\n\t\t\t\t\t\/**\n\t\t\t\t\t * Confirm guest login auth\n\t\t\t\t\t *\n\t\t\t\t\t * @return void\n\t\t\t\t\t *\/\n\t\t\t\t\tfunction wpsc_confirm_guest_login(el) {\n\n\t\t\t\t\t\tjQuery('.auth-inner-container').html(supportcandy.loader_html);\n\t\t\t\t\t\tvar dataform = new FormData(jQuery(el).closest('form')[0]);\n\t\t\t\t\t\tjQuery.ajax({\n\t\t\t\t\t\t\turl: supportcandy.ajax_url,\n\t\t\t\t\t\t\ttype: 'POST',\n\t\t\t\t\t\t\tdata: dataform,\n\t\t\t\t\t\t\tprocessData: false,\n\t\t\t\t\t\t\tcontentType: false\n\t\t\t\t\t\t}).done(function (res) {\n\t\t\t\t\t\t\tif (res.isSuccess == 1) {\n\t\t\t\t\t\t\t\twindow.location.reload();\n\t\t\t\t\t\t\t} else {\n\t\t\t\t\t\t\t\talert(supportcandy.translations.something_wrong);\n\t\t\t\t\t\t\t\twpsc_get_guest_sign_in();\n\t\t\t\t\t\t\t}\n\t\t\t\t\t\t});\n\t\t\t\t\t}\n\t\t\t\t<\/script>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t<div class=\"wpsc-page-snippets\" style=\"display: none;\">\n\t\t\t\t<div class=\"wpsc-editor-attachment upload-waiting\">\n\t\t\t\t\t<div class=\"attachment-label\"><\/div>\n\t\t\t\t\t<div class=\"attachment-remove\" onclick=\"wpsc_remove_attachment(this)\">\n\t\t\t\t\t<svg aria-hidden=\"true\" class=\"svg-inline--fa fa-times fa-w-11\" role=\"img\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 352 512\"><path fill=\"currentColor\" d=\"M242.72 256l100.07-100.07c12.28-12.28 12.28-32.19 0-44.48l-22.24-22.24c-12.28-12.28-32.19-12.28-44.48 0L176 189.28 75.93 89.21c-12.28-12.28-32.19-12.28-44.48 0L9.21 111.45c-12.28 12.28-12.28 32.19 0 44.48L109.28 256 9.21 356.07c-12.28 12.28-12.28 32.19 0 44.48l22.24 22.24c12.28 12.28 32.2 12.28 44.48 0L176 322.72l100.07 100.07c12.28 12.28 32.2 12.28 44.48 0l22.24-22.24c12.28-12.28 12.28-32.19 0-44.48L242.72 256z\"><\/path><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"attachment-waiting\"><\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t<script type=\"text\/javascript\">\n\t\t\t\t\/**\n\t\t\t\t * Get create ticket form\n\t\t\t\t *\/\n\t\t\t\tfunction wpsc_get_ticket_form() {\n\n\t\t\t\t\tif (wpsc_is_description_text()) {\n\t\t\t\t\t\tif ( confirm(supportcandy.translations.warning_message)) {\n\t\t\t\t\t\t\tcurrent_ticket = jQuery('#wpsc-current-ticket').val();\n\t\t\t\t\t\t\twpsc_clear_saved_draft_reply( current_ticket );\n\t\t\t\t\t\t}else{\n\t\t\t\t\t\t\treturn;\n\t\t\t\t\t\t}\n\t\t\t\t\t}\n\n\t\t\t\t\tjQuery('.wpsc-body').html(supportcandy.loader_html);\n\n\t\t\t\t\tif (supportcandy.is_reload != 1) {\n\t\t\t\t\t\twpsc_scroll_top();\n\t\t\t\t\t} else { supportcandy.is_reload = 0 }\n\n\t\t\t\t\tvar url = new URL(window.location.href);\n\t\t\t\t\tvar search_params = url.searchParams;\n\n\t\t\t\t\tvar data = {\n\t\t\t\t\t\taction: 'wpsc_get_ticket_form',\n\t\t\t\t\t\t_ajax_nonce: supportcandy.nonce\n\t\t\t\t\t};\n\t\t\t\t\tsearch_params.forEach(function(value, key) {\n\t\t\t\t\t\tdata[key] = value;\n\t\t\t\t\t});\n\t\t\t\t\tjQuery.post(supportcandy.ajax_url, data, function (response) {\n\t\t\t\t\t\tjQuery('.wpsc-body').html(response);\n\t\t\t\t\t\twpsc_reset_responsive_style();\n\t\t\t\t\t});\n\t\t\t\t}\n\n\t\t\t\t\/**\n\t\t\t\t * Get individual ticket\n\t\t\t\t *\/\n\t\t\t\tfunction wpsc_get_individual_ticket(id) {\n\n\t\t\t\t\tjQuery('.wpsc-tickets-nav, .wpsc-humbargar-menu-item').removeClass('active');\n\t\t\t\t\tjQuery('.wpsc-tickets-nav.ticket-list, .wpsc-humbargar-menu-item.ticket-list').addClass('active');\n\t\t\t\t\tjQuery('.wpsc-humbargar-title').html(supportcandy.humbargar_titles.ticket_list);\n\n\t\t\t\t\t\/\/ set url\n\t\t\t\t\tvar url = new URL(window.location.href);\n\t\t\t\t\tvar search_params = url.searchParams;\n\t\t\t\t\tsearch_params.set('wpsc-section', 'ticket-list');\n\t\t\t\t\tsearch_params.set('ticket-id', id);\n\t\t\t\t\turl.search = search_params.toString();\n\t\t\t\t\twindow.history.replaceState({}, null, url.toString());\n\n\t\t\t\t\tjQuery('.wpsc-body').html(supportcandy.loader_html);\n\n\t\t\t\t\t\/\/ set flag to differenciate between ticket list and individual ticket\n\t\t\t\t\tsupportcandy.ticketListIsIndividual = true;\n\n\t\t\t\t\tvar data = {\n\t\t\t\t\t\taction: 'wpsc_get_individual_ticket',\n\t\t\t\t\t\tticket_id: id,\n\t\t\t\t\t};\n\t\t\t\t\tsearch_params.forEach(function(value, key) {\n\t\t\t\t\t\tdata[key] = value;\n\t\t\t\t\t});\n\t\t\t\t\tjQuery.post(supportcandy.ajax_url, data, function (response) {\n\t\t\t\t\tjQuery('.wpsc-body').html(response);\n\t\t\t\t\twpsc_reset_responsive_style();\n\t\t\t\t\t});\n\t\t\t\t}\n\t\t\t<\/script>\n\t\t\t\n","protected":false},"excerpt":{"rendered":"<p>Welcome to the GameServerCentral Customer Support page! We&#8217;re here to help you with any questions or issues you may have. Our goal is to ensure you have the best possible experience with our services. Before creating a support ticket, we encourage you to explore our Knowledge Base, which contains a wide range of help articles [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-411","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/gameservercentral.eu\/de\/wp-json\/wp\/v2\/pages\/411","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gameservercentral.eu\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/gameservercentral.eu\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/gameservercentral.eu\/de\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/gameservercentral.eu\/de\/wp-json\/wp\/v2\/comments?post=411"}],"version-history":[{"count":0,"href":"https:\/\/gameservercentral.eu\/de\/wp-json\/wp\/v2\/pages\/411\/revisions"}],"wp:attachment":[{"href":"https:\/\/gameservercentral.eu\/de\/wp-json\/wp\/v2\/media?parent=411"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}